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PRIVACY POLICY

HealthLynk Privacy Policy Introduction

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HEALTHLYNK LTD (company number 15532666), located at 86-90 Paul Street, London EC2A 4NE ("we," "us," or "our"), is committed to safeguarding your privacy. This policy details how we gather, process, and protect your personal data through your use of our website healthlynk.net and subdomain meet.healthlynk.net (collectively referred to as the "Website"), including any data provided when engaging with us through other means. Please read this policy alongside any other privacy notices we may issue on specific occasions to ensure you are fully aware of how and why we utilize your data.

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Scope of This Policy

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  • This privacy policy pertains solely to our Website and not to any other websites accessible via links on our Website, including social media platforms.
     

  • HEALTHLYNK LTD is the "data controller," meaning we determine the purposes and means of processing your personal data.

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Contact Information

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If you have any questions about this privacy notice or how we handle your personal information, please contact privacy@healthlynk.net.

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Data We Collect

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We may collect various types of personal data to facilitate our services, including but not limited to:

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  • Identity Data: Name, date of birth, gender, username, and job title.

  • Contact Data: Email addresses, phone numbers, and postal addresses.

  • Demographic Data: Region, preferences, and interests.

  • Health and Wellness Data: Medical history, mental health details, physical health conditions, and other information shared via intake forms or during consultations.

  • Feedback Data: Information about your experiences with our professionals.

  • Technical Data: IP address, login data, browser type and version, operating system, and platform.

  • Marketing Data: Preferences for receiving communications and history of interactions.

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We may also process Aggregated Data (e.g., statistical or demographic data) derived from your personal data. Aggregated Data is not considered personal data as it does not reveal your identity.

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Failure to Provide Data

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If you do not provide certain data when requested, we may be unable to provide our services to you.

 

How We Collect Data

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We collect personal data through but not limited to:

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  • Direct interactions: Completing intake forms, contact us form, feedback forms, contacting us via email, phone, or the website.

  • Account registration and use of our platform.

  • Feedback, surveys, or marketing opt-ins.

  • Automated technologies like cookies.

  • Third-party sources, such as referrals or employer-provided access.
     

We may also receive data from third parties such as your employer or other entities granting you access to our services, and from automated technologies like cookies.

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Purpose and Legal Basis for Processing

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We process your personal data for various purposes, relying on different legal bases:​​​

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Marketing

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We may send marketing communications if you have consented to receive them. You can withdraw your consent at any time by contacting privacy@healthlynk.net or using the unsubscribe option in our communications.

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Data Sharing

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We may share your data with:

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  • Independent Professionals: Health coaches, therapists, nutritionists, and others providing services through our platform.

  • Third-Party Service Providers: IT support, payment processors, and cloud storage providers.

  • Advisors: Lawyers, accountants, and insurers.

  • Potential Buyers: In the event of a business transfer or sale.

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All third parties are required to respect the confidentiality of your data and comply with data protection laws.


Data Security

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We carry out security measures to protect your personal data, some of which including:

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  • Two-factor authentication (2FA) where applicable.

  • ISO 27001 compliant booking, scheduling, and payment systems.

  • TLS 1.2 encryption for internet communications.

  • Secure servers for data storage.

  • SSL encryption for payment details.


Report any suspected misuse or unauthorized access to privacy@healthlynk.net.

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Limitation of Liability


While we implement stringent security measures to protect your personal data, HEALTHLYNK LTD cannot guarantee that your data transmission over the internet or electronic storage is entirely secure. By using our services, you acknowledge and accept that:

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  • HealthLynk will not be liable for any unauthorized access, disclosure, alteration, or destruction of your personal data that is beyond our reasonable control. By submitting your information, you acknowledge and accept this risk.

  • Your data is transmitted electronically and may be subject to inherent risks associated with online systems. HEALTHLYNK LTD shall not be held liable for any unauthorized access, loss, misuse, or alteration of your personal data.

  • You waive your right to hold HEALTHLYNK LTD legally accountable or seek damages for any unintended incidents arising from the inherent risks of electronic transmission.


If you have concerns about data security, please contact us at privacy@healthlynk.net to discuss alternative arrangements.

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Data Retention

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We retain personal data only as long as necessary to:

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  • Provide services to you.

  • Comply with legal, accounting, or regulatory obligations.
     

Typically, intake form data is retained for up to 6 years after your last session unless required otherwise by law.

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Your Rights

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You have several rights regarding your personal data:

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  • Access: Request access to and details of the personal data we hold about you (commonly referred to as a “data subject access request”). This allows you to receive a copy of the personal data we possess and verify that we are processing it lawfully.

  • Correction: Request rectification of the personal data we hold about you. This allows you to have any incomplete or incorrect data we have about you corrected.

  • Erasure: Request deletion of your personal data. You can ask us to erase or stop processing your personal data, for instance, when there is no longer a valid reason for us to process it. You also have the right to request that we delete or remove your personal data if you have exercised your right to object to processing (outlined below). The right to data erasure does not apply in all situations.

  • Restriction: Request the restriction of processing of your personal data. This allows you to ask us to suspend the processing of your personal data, for example, if you want us to verify its accuracy or if there is a dispute over whether our processing activities are justified.

  • Portability: Request the transfer of your personal data to another party in certain circumstances.

  • Objection: Object to the processing of your personal data when we rely on a legitimate interest (ours or a third party’s) and there is something specific about your situation that makes you want to object to processing on these grounds.

  • Withdraw Consent: Withdraw any consent you have provided to us. This is pertinent only when we rely on your consent as the legal basis for using your personal data, but it remains an absolute right. Upon receiving notification that you have revoked your consent, we will cease processing your personal data for the originally agreed-upon purpose(s) unless we have another legal basis to continue.

  • Request information on how your personal data is being utilized. This right is associated with the right to access mentioned below.
     

​To exercise these rights, contact us at privacy@healthlynk.net.

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Third-Party Links

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Our Website may contain links to third-party websites and or embed these links. We are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any websites you visit. Including the usage of Privacy Policy | Whereby which hosts our session via meet.healthlynk.net.

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Policy Updates

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We review and update our privacy policy regularly. Changes will be posted on our Website. Please ensure your personal data is accurate and current by informing us of any changes.

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Last Updated

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This privacy policy was last updated on 27/11/2024.

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